University of Oregon

LibQUAL+® Survey Results: your voice matters

The UO Libraries administered the LibQUAL+® survey in Winter Term 2018 to learn how UO students, faculty, and staff feel about library services, resources, and spaces. LibQUAL+® is an international library survey that also allows us to see how we compare with other university libraries. We received 2,970 responses and 1,241 comments from the UO community. The results are helping us better understand what UO Libraries are doing well and where we can do better. Over the next year, we will use these data to prioritize where to make improvements that are important to you! 

We previously administered the survey in 2010 and 2014. See below for the highlights from the survey results for our three largest respondent groups: undergraduate students, graduate students, and faculty. 


Undergraduate Student Survey Results

2,030 survey participants

11% of all UO undergraduates responded to our survey

713 comments

Library Use

63% visit the library at least weekly

41% access the library website at least weekly

Most important services to undergraduates

  • Comfortable and inviting locations
  • Quiet space for individual work
  • Up-to-date equipment
  • Spaces that inspire study and learning
  • Courteous library staff

What the library does well

  • Librarians and staff providing individual attention
  • Librarians help to find and evaluate reliable information

How we could improve

  • More spaces and technology that support creativity
  • More help resolving service issues
  • More quiet space for individual work
  • Make it easier to locate information on the library website

Overall Satisfaction (scale 1-9)

2018  - 7.44

2014 – 7.15

2010 – 7.02


Graduate Student Survey Results

614 survey participants

18% of all UO graduate students responded to our survey

281 comments

Library Use

65% visit the library at least weekly

74% access the library website at least weekly

Most important services to graduate students

  • Resource access from my home or office
  • Journal collections for my discipline
  • User-friendly Library website
  • Assistance achieving academic success

What the library does well

  • Librarians and staff providing individual attention
  • Librarians help to find and evaluate reliable information

How we could improve

  • More journal collections for my discipline
  • Make it easier to access resources from my home or office
  • Make it easier to locate information on the Library website

Overall Satisfaction (scale 1-9)

2018  - 7.67

2014 – 7.37

2010 – 7.07


Faculty Survey Results

177 survey participants

14% of all UO faculty responded to our survey

93 comments

Library Use

43% visit the library at least weekly

81% access the library website at least weekly

Most important services to faculty

  • Resource access from my home or office
  • User-friendly library website
  • Journal collections for my discipline
  • Support for courses in Canvas
  • Dependable resolution of service issues

What the library does well

  • Librarians and staff providing individual attention
  • Library employees who are consistently courteous

How we could improve

  • Make it easier to locate information on the library website
  • More journal collections for my discipline
  • Make it easier to access resources from my home or office

Overall Satisfaction (scale 1-9)

2018  - 7.62

2014 – 7.36

2010 – 7.20

University of Oregon Libraries
1501 Kincaid Street Eugene, OR
97403-1299
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F: (541) 346-3485
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