University of Oregon

Canvas FAQ

How do I accept 3rd party cookies in various browsers?

It is important that you change your settings in your favorite web browser to accept 3rd party cookies because some features of Blackboard, Canvas and Sakai will not work unless they are enabled.  Also, make sure you are regularly updating your browser and using a recent version. The way to enable cookies is different for every browser and changes between version types and can be different between Mac and PC as well. So the following guide may only apply to the latest versions of the web browsers.

For Firefox version 31.0 browser on a PC:

  • Click on Firefox settings icon that has 3 horizontal lines in the upper right hand corner.
  • Click on the “Privacy" tab at the top
  • On the dropdown menu for History: Firefox will: Click the dropdown menu and change it to use custom settings
  • Click the box for Accept cookies from Site and change "Accept third-party cookies" to "Always".

Here is what that should look like on the Firefox options page:

For Firefox on a MAC computer Version 28.0: Getting to this menu is a little different. You click on “Firefox” and then “Preferences” and then follow the same instructions as above.

For Google Chrome Version 36.0 on a PC:

  1. First find your settings icon in the upper right hand corner. It’s a series of horizontal lines like this:

Note: If you are a Sakai user (as opposed to Blackboard or Canvas) we’ve heard reports that Chrome is not the best browser for Sakai so we recommend using Firefox instead.

For Safari Mountain Lion operating system on a Mac:

  1. Open Safari if it is not already open.
  2. Choose Safari > Preferences, and then click Privacy.
  3. In the “Block cookies” section, specify and change "Block cookies and other website data" to "Never".


tags: browsers, internet explorer, google chrome, Safari, mozilla Firefox, cookies, accepting 3rd party cookie, Mac, PC

How can I copy material from one coursesite to another?

It's a new term, and you want to use material from your old Canvas coursesite into this term's new site. You can copy material, but you'll need to be "instructor" in both sites.

 Important! **Please note that as a general rule you should only perform a course copy once even if you think it didn’t work the first time. If you think it did not work or it worked improperly, please contact us at Report a problem or 346-1942 prior to attempting to do it again. Copying things more than once can create a lot of clean-up work that could otherwise be avoided.

Copying a whole coursesite or most of one:

  1. Go to the new course shell.
  2. Once in that course, click on Settings on the left navaigation bar.  Next click on Import Content into this Course, located on the right navigation bar. 
  3. On the resulting page, in Course Content, click on the arrow to select from a dropdown list.  Select Copy a Canvas Course.
  4. Next on the Search for a course menu, select the course you want to copy from.  You'll get a list of all of the courses you're an instructor for, and will be able to click to select the one you want – please note this could be a very long list. Be sure that you are selecting the right year and term as this is a common mistake people make.
  5. Select the radio button Select specific content.
  6. Select Adjust events and due dates. Then click on the Remove dates radio button.
  7. Next, click on the Blue button that says Import.
  8. A dialog box appeas providing you with all the areas of course content.  Click on the tiny arrows to expand each category.
  9. Click on each item you want to copy.  Be selective, so you don't get things you don't need.  It is important to copy both modules and files! Without files, the modules will be empty.
  10. Once everything is selected, click on the Blue button, Select Content.
  11. Your request will be queued and then processed. When it is complete, there will be a green button that says Completed.  If it is Black there were some issues with the copy.  Click on the issues link to see what didn't copy.
  12. Finally, check Modules, Files, Assignments to make sure everything look as it should after the copy.

You can use this procedure to copy individual items, or a complete course. 

For more details see the Canvas Instructor's Manual.

tags: class, file, courses, old, new, transfer, copy, quota, size

When I post announcements I had to keep asking my students whether they had seen the announcements, and I didn’t receive my own announcements.

You and your students can get a notification from Canvas when announcements are posted in your course. Go to your Account and click on Notifications. Under Course Activities you will see Announcement and Announcement Created by You. Both the instructor and students should have these options turned on. They should be set to ASAP, at the end of the day, or the end of the week. Remember Announcements will always be visible on the tile for your course on the student’s dashboard. They will also see them on the Course Home Page if the Course Home Page is set to the Course Activity Stream. 

To request a Canvas course merge, please fill out the course merge request form (linked below) for the corresponding academic term to submit your request. Course merge forms are available when the course shells for the next term have been provisioned which occurs when the official course offerings for that academic term have been published. This survey will organize and prioritize course merges more quickly. We can do a course merge; however, there are restrictions by the registrar to protect student information. You will be asked to provide us with the CRNs, as well as meet/agree to these requirements: 

  • The courses must be the same (BA 101 with another BA 101 (not BA 102). 
  • Also, we do have to hide/disable the use of discussions, people, conferences, and collaborations that may compromise the student information. 
  • Also, you must agree to if you send emails, that you will send them by section (which will be created when the two courses are merged) and not as a whole entire class. 

It is recommended that you begin adding content/creating your course right away, but be sure to let us know which CRN you are using within the request form so we do not delete all of the content during the merge.


To request a course merge, please navigate to the Canvas Updates page to fill out the most current course merge request form.


Often instructors need to allow students with Incompletes access to the course after it has finished, to complete missing work.

If access to a Canvas course is needed for a student with an Incomplete, the instructor should send an email to containing the students’ names, the course name and number, CRN, and how long the students will need access to the course site.   A Canvas admin will contact the instructor and set-up student access as needed.



Please review UO's Incomplete Policy.

When a term ends, the courses in Canvas are automatically converted into a "read-only" state for up to one year. All students are able to access the course but can no longer actively participate or submit assignments. If an incomplete grade contract has been developed between the faculty member and student, that involves the student having participatory access to the original course in Canvas, then our team can provide temporary access to the student to complete the agreed-upon work. 

Please note as per UO's Incomplete Policy: 

  • A student cannot be added to any other course besides the one they were originally enrolled.
  • Students cannot be granted access beyond a one-year time frame.

To request access for a student completing an incomplete, please email with the following information

  • Course & CRN (ex: WR 121:23544)
  • Term (ex: Spring 2016)
  • Student & DuckID/Email (ex: Puddles Duck -
  • Time frame for access: (ex: please provide Puddles access to the course until June 30th, 2017). 

If you have any questions or would like more information, please don't hesitate to contact our office at or 541-346-1942.


Past Enrollments in Canvas: Limiting student access to the course

Please review this document that explains how past enrollments function in Canvas and how you can control access to your course after the term ends. If you have any questions or concerns, please contact us!


Canvas course shells are created by Banner when the official course offerings for that term are published by the Office of the Registrar. Generally, course offerings are made available on the Friday of Week 5 of the previous term. For example, Spring term course offerings will be published on the Friday of Winter term's Week 5. When course offerings are published, courses will be provisioned in Banner and course shells are initiated in Canvas. Typically by Monday, of Week 6, the next term's course shells will be ready to go! 

Please find course shells in the "All Courses" menu in Canvas. If by Week 6, you are not finding the Canvas course for next term, please ensure you are listed as the official instructor of record for that course by viewing If you are not listed as the instructor, please talk to your department, once you are listed and provisioned in Banner, you will be added to the Canvas course in approximately half a day.

Please review upcoming course offering dates in UO's Academic Calendar.

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