University of Oregon

UO Libraries' Evaluation and Assessment Program

Evaluation of the Libraries' Service Quality through User Surveys:

LibQual+ Service Quality Surveys:  Every 4-5 years the University of Oregon Libraries participates in LibQual+, a national service quality survey sponsored by the Association of Research Libraries. The survey measures user satisfaction along three dimensions: library as place, affect of service, and information control.  We last administered the survey in Winter Term 2018.  A summary of 2018 results are linked here. A summary of 2014 results are linked here.  Full access to the survey data is available upon request by emailing Susan Breakenridge.

Library Information and Statistics:

Evaluation, Assessment, and User Experience (EAUX) Team Members:

Susan Breakenridge (sponsor)
Jonathan Cain
Cathy Flynn Purvis
Nina Fox
Mary Galvin (co-leader)
David Ketchum
Holli Kubly (co-leader)
Erin Stoddart
Sam Villalobos
Annie Zeidman-Karpinski

Focus Groups:

GRAD Connect: In January and February 2013 the Assessment Team conducted focus groups with graduate students to better understand their needs for support in their roles as students, teachers and researchers.   Here is the Executive Summary report.

Observational Studies:

We regularly undertake observational surveys to better understand building use.  The purpose of several studies has been to to observe preferences in types of study spaces and optimize the use of individual and group study rooms in the Knight Library.  We also looked at building occupancy during overnight hours to inform the decision-making for extending hours to 24/5 or 24/7.


The EAUX Team supports library units and decision makers with help in survey design, focus groups, and identifying appropriate metrics.


For additional information, contact:
Susan Breakenridge
Assistant Dean, Library Administrative Services

University of Oregon Libraries
1501 Kincaid Street Eugene, OR
T: (541) 346-3053
F: (541) 346-3485
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