University of Oregon

UO Libraries' Evaluation and Assessment Program

Evaluation, Assessment, and User Experience (EAUX) Team Members:

Nancy Slight-Gibney (sponsor)
Jonathan Cain
Cathy Flynn Purvis
Nina Fox
Mary Galvin (co-leader)
David Ketchum
Holli Kubly (co-leader)
Amy Lake
Annie Zeidman-Karpinski

Library Information and Statistics:

User Surveys:

LibQual+:  Every 4-5 years the University of Oregon Libraries participates in LibQual+, a national service quality survey sponsored by the Association of Research Libraries.  The survey measures user satisfaction along three dimensions: library as place, affect of service, and information control.  We last administered the survey in spring 2014.  A summary of the results are linked here.  Full access to the survey data is available upon request:

Focus Groups:

GRAD Connect: In January and February 2013 the Assessment Team conducted focus groups with graduate students to better understand their needs for support in their roles as students, teachers and researchers.   Here is the Executive Summary report.

Observational Studies:

We regularly undertake observational surveys to better understand building use.  The purpose of several studies has been to to observe preferences in types of study spaces and optimize the use of individual and group study rooms in the Knight Library.  We also looked at building occupancy during overnight hours to inform the decision-making for extending hours to 24/5 or 24/7.


The Assessment Team supports library units and decision makers with help in survey design, focus groups, and identifying appropriate metrics.


For additional information, contact:
Nancy Slight-Gibney
Assistant Dean, Library Resource Management

University of Oregon Libraries
1501 Kincaid Street Eugene, OR
T: (541) 346-3053
F: (541) 346-3485
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