UO Libraries' Evaluation and Assessment Program
Evaluation of the Libraries' Service Quality through User Surveys:
LibQual+ Service Quality Surveys: Every 4-5 years the University of Oregon Libraries participates in LibQual+, a national service quality survey sponsored by the Association of Research Libraries. The survey measures user satisfaction along three dimensions: library as place, affect of service, and information control. We last administered the survey in Winter Term 2018. A summary of 2018 results are linked here. A summary of 2014 results are linked here. Full access to the survey data is available upon request by emailing Susan Breakenridge.
Library Information and Statistics:
- Library Quick Facts
- Statistical Abstract for Fiscal Year 2013-2014
- 2013 UO Libraries Year in Review
- Statistical Abstract for Fiscal Year 2012-2013
- Statistical Abstract for Fiscal Year 2011-2012
- Statistical Abstract for Fiscal Year 2010-2011
- University of Oregon Libraries Annual Report, 2010-2011
- University of Oregon Libraries Annual Report, 2009-2010
- University of Oregon Libraries Annual Report, 2008-2009
- University of Oregon Libraries Annual Report, 2007-2008
- University of Oregon Libraries Annual Report, 2006-2007
Evaluation, Assessment, and User Experience (EAUX) Team Members:
Susan Breakenridge (sponsor)
Cathy Flynn Purvis
Mary Galvin (co-leader)
Holli Kubly (co-leader)
GRAD Connect: In January and February 2013 the Assessment Team conducted focus groups with graduate students to better understand their needs for support in their roles as students, teachers and researchers. Here is the Executive Summary report.
We regularly undertake observational surveys to better understand building use. The purpose of several studies has been to to observe preferences in types of study spaces and optimize the use of individual and group study rooms in the Knight Library. We also looked at building occupancy during overnight hours to inform the decision-making for extending hours to 24/5 or 24/7.
The EAUX Team supports library units and decision makers with help in survey design, focus groups, and identifying appropriate metrics.
For additional information, contact:
Assistant Dean, Library Administrative Services