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iGrader sync temporarily not working

Monday, October 20th, 2014

It was brought to our attention that iGrader’s synchronization with Blackboard via the integrate module is not working due to potential security vulnerability of SSL v3.  We are awaiting a response from iClicker on a patch that should be available any day now. In the meantime please continue to poll in class and inform your students that iClicker grades will be posted by the end of the week the absolute latest.  I hope this does not cause any inconvenience.


You have likely heard of the recent potential security vulnerability of SSL v3. As an appreciated and valued customer, we wanted to let you know as soon as possible that we are aware of this issue and let you know that your faculty users could experience issues using i>clicker as a result of this vulnerability.

Technical Explanation: i>clicker software versions 6.4.1 and earlier utilize the SSL v3 communication protocol. As a result, clients using i>clicker 6.4.1 and earlier versions of i>clicker may experience issues with LMS integrations, which includes roster sync and grade upload. So far, we have reports of issues with Canvas, Sakai, and Blackboard due to these companies disabling this communication protocol to mitigate any potential risk for secure http (https) connections.

Steps we are taking:  We are diligently working on an update, v6.4.2, which will utilize a different security protocol to replace SSLv3. All i>clicker 6.x (and earlier) users will need to update to this version to avoid disruptions with LMS integrations. This update should be available sometime next week. In the interim, instructors can continue to use i>clicker 6.4.1 with manual LMS integration rather than i>clicker integrate if it is necessary for them to sync a roster or upload grades. We plan to communicate with faculty tomorrow afternoon to alert them of this issue as well.

There remain some potential issues that relate to this same issue:

  • i>clicker GO communicates with the GO servers using SSL v3. We are going to be updating the GO communication protocol and anticipate no issues with the usage of GO in class.
  • The i>clicker registration database also uses SSL v3 to communicate with i>grader for Sync and other functionality. Again, we anticipate no issues with registration data communications.

We are monitoring the situation very closely and will update you immediately if necessary. As soon as the software update is available, we will communicate directly with you.


Database maintenance Oct 28 5am-7am downtime from 5:30-6:30

Friday, October 17th, 2014

IS will be installing some critical database patches on October 28 during the 5am-7am maintenance period. There will be downtime from 5:30am until 6:30am.

Data center maintenance Tuesday Oct. 14 4am-7am no down time expected

Tuesday, September 30th, 2014

On Tuesday October 14th from 4am until 7am PDT IS will be upgrading the load balancers that are used by the campus web services including Blackboard. No downtime is expected but there may be short periods of slowness.

If you experience any problems during this time, please wait a minute or so and try again.

Two NEW important tools for instructors!

Monday, September 29th, 2014

Welcome back for Fall!  


We have new options; one is to make multiple courses available in one fell swoop and the other is the full student preview feature.








Qwickly has a number of demo videos that demonstrate how to make announcements which show up in multiple courses!  http://www.goqwickly.com/  ;    http://www.goqwickly.com/demos/


Student preview lets you view the course exactly as a student would and record activity while testing certain features!


4 Great Upcoming Blackboard Workshops!

Tuesday, September 16th, 2014

These instructional workshops will help you excel at online course setup.

Sign-up now!


Check this list of presentations out:

Update-Maintenance complete: Blackboard maintenance Sept 19, 8am-noon no down time

Tuesday, September 16th, 2014

Update: the maintenance is complete. There was no down time.

Blackboard will be undergoing maintenance on Friday September 19, 2014 from 8am until noon PDT. There will be no downtime.

During this time a patch will be installed to prevent intermittent 508 http errors along with updates to the Software Updates, SafeAssign, Partner Cloud,  Assessment and Content Editor building blocks.

Data Center maintenance work Aug 28, 5am-7am no down time expected

Tuesday, August 26th, 2014

Information Services will be doing some maintenance on the virtual machines and storage infrastructure on Thursday, August 28 from 5am PDT until 7am PDT. No downtime is expected at this time.

Maintenance complete

Saturday, August 23rd, 2014

The maintenance is now complete. We are now running the April 2014 release of Blackboard.

For a list of new and updated features please see this blog post.

SafeAssign Maintenance Aug 26 11pm until Aug 27 3am

Wednesday, August 20th, 2014

SafeAssign will be unavailable during maintenance from 11pm PDT August 26 until 3am PDT August 27. The rest of Blackboard will be unaffected by this maintenance and will remain available.

The bulletin from Blackboard follows:

SafeAssign Maintenance with Service Outage, August 27, 2014

Product: Blackboard Learn

Bulletin/Advisory Information:

The SafeAssign central services will undergo maintenance that requires a service outage on Wednesday, August 27, 2014 between 2am – 6am US Eastern (GMT -4).  SafeAssign functionality will not be available and an error will be displayed to the user.  Papers will not be processed and reports will be delayed until after the maintenance has completed.

Please contact Blackboard Client Support if you have any questions.

SafeAssign Maintenance Wed Aug 13 11pm-Thur Aug 14 5:30am

Tuesday, August 5th, 2014

SafeAssign will be unavailable from Wednesday August 14 starting at 11:00pm PDT until 5:30am PDT Thursday August 14. During this time students will not be able to submit SafeAssignments and instructors will not be able to view origionality reports. The rest of the Blackboard services will still be available during this time.

The maintenance bulletin follows:

The SafeAssign service will be unavailable on Thursday August 14, 2014 from 2:00 AM US Eastern (GMT-4) until 8:30 AM US Eastern (GMT-4). SafeAssign is being taken offline for a database upgrade. Upon completion of this upgrade, this bulletin will be updated.

During this outage SafeAssign functionality will not be available. End-users will not be able to submit papers through SafeAssign during the planned downtime and will receive an error message if they attempt to do so.  Use of SafeAssign can continue as normal after the planned downtime is complete.
Please contact Blackboard Learn Client Support if you have any questions.