Errors

Tests and Quizzes - How do I help students who have been kicked out of a Blackboard quiz

How do I help students who have been kicked out of a Blackboard quiz?

Grade Center - I get errors uploading grades from Excel or iClickeriGrader

I get errors uploading grades from Excel or iClicker/iGrader.

Blackboard Basics - Blackboard down? What to do

Blackboard down?  What to do

Blackboard at the UO has scheduled maintenance, but is very seldom down except as scheduled. Our target is 99.9% scheduled uptime! Still, it's possible that when you try to connect to Blackboard you may be unsuccessful. Here's what to do next.

Is it actually a Blackboard problem?

Blackboard message when server is unavailableFirst, wait a few minutes and try again.

Errors - Blackboard doesn't work on my computer at home, but it does work on other computers. What is the problem?

Blackboard doesn't work on my computer at home, but it does work on other computers. What is the problem?

Most issues with Blackboard are browser-related and can be solved by either switching to a different browser or clearing your browser's cache.  Blackboard is compatible with both Mac and PC, but it does require a fairly modern web browser, with cookies, Javascript, Java, and SSL enabled. 

Errors - Blackboard down? What to do

Blackboard down?  What to do

Blackboard at the UO has scheduled maintenance, but is very seldom down except as scheduled. Our target is 99.9% scheduled uptime! Still, it's possible that when you try to connect to Blackboard you may be unsuccessful. Here's what to do next.

Is it actually a Blackboard problem?

Blackboard message when server is unavailableFirst, wait a few minutes and try again.

Errors - Why do I get an error when I try to upload an attachment to blackboard

Why do I get an error when I try to upload an attachment to blackboard?

Errors - I am getting strange errors when I try to take an online quiz

I am getting strange errors when I try to take an online quiz.

Occasionally, a test is formatted in a way that is incompatible with Microsoft Internet Explorer. Problems also exist with Google Chrome.  If you experience problems with these browsers you can usually avoid them by switching to Firefox or clearing your cache on Safari.  Here is a list of our recommended browsers.

Errors - I can't upload a safeassignment to blackboard

I can't upload a safeassignment to blackboard.

The 3 most common errors for uploading a document to SafeAssign are:

1. You have cookies blocked – most common in Safari browsers:

Errors - I've found a blackboard bug How do I report it

I've found a blackboard bug. How do I report it?

We wish programs were bug free, but we live in the real world where bugs are all too common.  We want to hear about problems.  Sometimes we can help you deal with them, and sometimes they are bugs that we can fix, or can report to Blackboard, Inc.

To file a blackboard trouble ticket, see "submitting a Bb problem report " for instructions.

Common Errors - How do I clear my browser cache

How do I clear my browser cache?

Here is our recommendation on supported browsers.

Before clearing your browser cache be sure to log out of Blackboard and any other sites and then close and restart your browser after clearing the cache. Then, instructions depend on the particular browser:

For Firefox:

On a Mac, under the Firefox dropdown menu, click on "Preferences...".

On a PC, under the Firefox dropdown menu, click on "Options".

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