Errors

I get an error saying that I’m “missing a plug-in” when I try to open documents in Blackboard.

Some students who use Macs find that PDF type documents will not open correctly when they are using recent versions of Safari or Firefox on Macs. Instead, Blackboard gives them an almost-blank window with an error saying that a “plug-in” is missing.

I get an error saying that I’m “missing a plug-in” when I try to open documents in Blackboard.

I changed my Internet Explorer security settings, and now I can't log in.

I can't upload a safeassignment to blackboard.

The 3 most common errors for uploading a document to SafeAssign are:

1. You have cookies blocked – most common in Safari browsers:

I am getting strange errors when I try to take an online quiz.

Occasionally, a test is formatted in a way that is incompatible with Microsoft Internet Explorer. Problems also exist with Google Chrome.  If you experience problems with these browsers you can usually avoid them by switching to Firefox or clearing your cache on Safari.  Here is a list of our recommended browsers.

If the problem persists then you should contact your instructor for help.

Blackboard doesn't work on my computer at home, but it does work on other computers. What is the problem?

Most issues with Blackboard are browser-related and can be solved by either switching to a different browser or clearing your browser's cache.  Blackboard is compatible with both Mac and PC, but it does require a fairly modern web browser, with cookies, Javascript, Java, and SSL enabled. 

I've lost my course menu. All I can see is the course home page.

If you visit a Blackboard site and discover that nothing looks right -- that all you see is the announcements or the "home page" for the site -- then probably what has happened is that your left column, with the main menu, has been minimized.

I've found a blackboard bug. How do I report it?

We wish programs were bug free, but we live in the real world where bugs are all too common.  We want to hear about problems.  Sometimes we can help you deal with them, and sometimes they are bugs that we can fix, or can report to Blackboard, Inc.

File a blackboard trouble ticket.  See "submitting a Bb problem report " for instructions.

Why do I get an error when I try to upload an attachment to blackboard?

Blackboard down?  What to do

Blackboard at the UO has scheduled maintenance, but is very seldom down except as scheduled. Our target is 99.9% scheduled uptime! Still, it's possible that when you try to connect to Blackboard you may be unsuccessful. Here's what to do next.

Is it actually a Blackboard problem?

First, wait a few minutes and try again.