iClicker FAQ

Common Errors to check for in iclicker

  • For syncing roster/clickers and/or set up issues in version 6.0 and higher,  see FAQ #’s 1-6 and also “Random Questions” after #11.
  • For Grading issues and uploading grades issues in iclicker, see #’s 6-10
  • For issues with students not being able to vote in class/Base Station problems, see #11
  • Once scores have been uploaded to Blackboard, they can not be overridden. The ONLY way to override a previous iClicker score, is by overriding the score manually within the Blackboard Grade Center. Re-syncing scores will not override a previous score, but rather it will give you a warning letting you know that a score for the person has previously been uploaded in the "Transmission Report"

First step is to make sure you set up your iclicker software correctly. Check #’s 1& 2 first:

1.  Check to make sure you have CMS Integrate Wizard files in your Resources folder within the iclicker folder and that you are using the most recent version 6.4.2. If you already started using a different version with your class and you’ve already run some sessions with your class, you can stop by our office and we can help you transfer your data into the newest version. Please don’t attempt this on your own.

  • The fix if you haven’t started the class yet: Delete existing software and reinstall new version. It can be found on CMET Consulting website if you are using Blackboard this term and it comes complete with the integrate files already in the folder at:http://library.uoregon.edu/scis/clickers/index.html

2.  Make sure that under Settings in CMS/Registration tab are set up properly. The CMS should reflect Blackboard and the drop down should be selected as version 8 and above. See screenshot below for how it should look. Make sure the Server URL area is left blank (this is different from previous versions where we’ve had a server URL before. Be sure to leave that checkbox unchecked that says “Only display results from registered remotes” or all of those students who vote but haven’t registered your clickers yet will not appear in the results display).  It should look just like the screenshot below.

3.  Are you using the old version of student clicker registrations where you request an iclicker registration module be placed on your page from CMET Consulting? Or are you using the new way by adding a Tool link to your Blackboard course and having students register directly.

There are a couple things that could be happening here. If you copied your course and are using the old iclicker registration module that is usually under the “Course Information” tab, but you are using the newest iclicker version there may be a problem with integrating the remote registrations as we have a new way of doing iclicker registrations that requires you to set up the module yourself on your course site. If you did this, and students were registering under the wrong module, please contact our office. If you are using the new iclicker registration module that you set up yourself, but not using the new software, you need to get the new software and use that because it’s the only software that works with the new integrate process. We are currently on version 6.4.2 and again, make sure you have the correct integrate files (see #1) in your Resources folder.

4. Students listed in i>grader are in red and there are a lot of unidentified clicker numbers at the bottom.

This is occurring because i>grader has not fully synced with your student’s  i>clickers yet. To sync it, open the course in i>grader and press the 'Sync' button in the bottom right as if you are going to add the roster. When the popup appears, click Yes to download the newest roster and sync registrations and follow the prompts to sync the student clickers with the data it has received and you should find that upon its completion, a lot more student names are black and there are not so many unknown clickers at the bottom. Any of the students whose names are still red have likely not yet registered their clickers or transferred out of the class. These students you can deal with on an individual basis.

5.  Have you previously been manually uploading the course roster to sync with igrader and are now using the new UO sync feature?

There may be a gb_export.csv or existing roster file that is creating a conflict with the new file that is added to the course folder. Not likely a problem, but make sure any old roster files have been deleted out of the course folder and try again. If you’re using the automatic integrate sync it should replace it automatically and there should be a pop up asking to overwrite it. Say yes.

6.  You are exporting iclicker scores and there is a student who has registered, voted in class, but then subsequently dropped the course (and is therefore no longer in your Blackboard gradebook).

The best way to avoid this is to update your roster file before uploading the scores to Blackboard. Another thing you can do is go into igrader, find the student/problem clicker, double click it and remove it manually.

7.  Sometimes when you are trying to upload grades there will be a pop up with some students names that are preventing the upload from occurring. This is usually because you have had students either drop or add after the last time you synchronized the roster. Your course roster on Blackboard must match exactly with the current iclicker roster or it won’t allow the automatic upload in the new version.

  • To fix this, you need to re-sync your roster in igrader or do it manually by downloading the roster file and placing it in your class as a gb_export.csv file. We always try to recommend that you re-sync your roster a few times during the course especially in the beginning and the middle of the term. If there are late term changes, you need to do it again and this causes a frequent error. Since the new integrate matches remote registrations with the sync button as well now, it’s important to do the sync process before every single upload to Blackboard to make sure you have all the late registrations getting credit in Grade Center for Blackboard.

8. If you are trying to upload/sync the grades with Blackboard and a pop up error window is showing up as a really big mismatch with names and clickers.

It is often because you are simply choosing the wrong course from the drop down menu when you try to export. If you have a lot of courses (especially merged courses that have similar names or same names but from previous years) you are simply choosing the wrong course from the drop down menu when you are trying to upload it to Blackboard.

  • Bring the course up on Blackboard and go to the Full Grade Center. While you are opening the course, make note of the name and year and CRN of the course you are opening and when you try to upload it in igrader again, make sure you are choosing the same course. It is easy to mix them up especially on the small drop down menu because it doesn’t always show the full name of the course.

9. The grade (point value) you enter in igrader for a specific question is not remaining the same number you input it to be even after saving it.

  • There are a couple things that could be happening. On a Mac there is a bug where you need to click into another white area to move the blinking cursor into a different area for the input number to actually take. This usually occurs with the final question where you input the point value and then click Set and Close before clicking elsewhere. For whatever reason, you should first click to another white area/field before saving your points.
  • The other issue could be within the iclicker settings. Open the iclicker software as opposed to igrader software, tab over to the scoring tab and make sure the point values there are not overriding the changes you might have made in igrader for that session. If you plan to make different point values for each session, it is probably best not to set up session point settings in iclicker and just do it manually within igrader for each session. Otherwise, iclicker is a good place to set up your scoring parameters for the term. They can be changed if needed later.

10. After an i>clicker session, the student’s grades are automatically higher than you thought you set them to be:

  • There are a few ways to change the grades that are processed every time a student votes. The first way is to open i>clicker and go to your course. Open "My Settings" and click the fourth tab in on the top called "Scoring." Here, you can adjust how many points a student gets automatically for just participating in general, the points you get for participation on each individual question ("Points for responding"), and the amount each right answer is worth. Check these values to make sure you reflect what you want for the class.
  • The other potential issue can be adjusted through i>grader. Open your course in i>grader and double-click anywhere inside the column for the session you would like to adjust. Here, there will be a display for the question you asked that shows how many students answered, what the correct answer was worth, the distribution of responses, etc. You can see here how much you have set the correct answer to be worth (you can go from question to question with the arrows underneath). You can check the settings for this entire session by selecting "Session Settings" above the display. On this page, you can adjust the participation points for the session/questions and the default correct answer point value. (NOTE: If you make changes in the session settings and i>grader automatically changes them back to the value you don't want, the problem is likely in the i>clicker course. See the tip above to find the solution.)

11. Students cannot vote in class or the base station is not registering votes properly/won’t shut down properly:

  • If the base station is not responding and doesn’t seem to be working, it may be that you are using an outdated version of the firmware. Currently, the firmware version needs to be at least version 5.x. Many instructors are using older versions that no longer work with the newest software. You will need to get a new base station that has the newest firmware to correct this problem.
  • If some students are having trouble voting in class, but the base station appears to be working fine, it could be because they are not on the correct iclicker frequency to match your own base station’s frequency because they operate on radio frequencies. Check what frequency you are using in your settings area of iclicker and make sure all of your students are on the same frequency. They can change their frequency once you’ve started to run a polling session by clicking the “Start polling” button. Then instruct the students to hold down their power button until the light flashes and tell them to type in the frequency that matches your frequency. The default is AA and most students. If students use a different frequency for another class, they will need to remember to change their frequency in this manner each time they switch classes. If they have the older iclicker>1 remote, and you are using a frequency other than AA, they will need to change their frequency each time they turn it off and on because it always defaults to AA once it is powered off, whereas the iclicker>2 remotes retain the existing frequency until it is changed.
  • Students may need to change out their batteries. The older iclicker 1s have 3 batteries, and one usually is lodged up inside. It's recommended to use fresh batteries all of the same brand.

Didn’t answer your question? See the “Random Questions” below for more FAQ items.

How can I display i>clicker in conjunction with Keynote Presentation software?

In Keynote Slideshow Preferences, there is an option labeled "Allow Expose, Dashboard, and others to use the screen." If you check this, and then open i>clicker, the control bar should appear on the screen.

I have multiple clickers assigned to one student or I have multiple students registered under one clicker number

It’s okay if you do, you will just need to manually assign them appropriately in igrader so that they match up and get their points. To do this, (first write down the two clicker numbers and the student’s username) then find the clicker in question (or the student in question depending on what the issue is), and double click their name (or clicker). From there you should see some options for assigning a new remote ID to them etc. Make the necessary changes, save them and the student should receive points for responding from either clicker. It may still give you the notification warning even after you’ve updated it, but just press “close” when that happens and don’t worry about it. The same thing for multiple people registered to a remote. If it’s not matching up, you can select the remote ID and there should be a drop down menu to assign the correct student to the remote ID. You may need to run the sync process again just to be safe.

I ran a session in class, but in igrader, my students are showing up as having earned zero points for all of them:

That usually is because you haven’t set up your scoring protocol ahead of time. It’s okay and can be done before you run a session, or afterwards retroactively to assign the appropriate points. If you’ve already run the session and want your students to reflect the points you’ve earned, open up igrader and find the column in question (probably the one full of zeros) and double click on any of the zero grade cells directly. This will open the questions/polling session data for that day. From there, you can select which question was correct and how many points you want them to earn for responding to the correct answer. If you only want to do participation points, you need to select the button that says “Session Settings” and assign the points accordingly based on your grading paradigm.

I’ve already assigned the correct answer to be worth a point, but it’s still showing up as zero points in igrader. (This is similar to the previous issue, but more in depth).

Check your session settings: We will usually see this happen if you have set up the individual question, but have not done anything with the “Session Settings”, which is a separate tab/button next to “Question Information” in igrader after you double click on a score to look at the question. Open “Session Settings” - it is usually because “Maximum number of required responses” is set to 2 or more and if there was only one question asked in the session, then obviously, the minimum was not achieved and you will not get any points for that session.  ALSO: If you want the students to get a participation point in addition to the point earned for the correct answer (for a total of 2 points if you both answered the question AND answered it correctly) then you need to also make sure the Participation points says “1”. Most instructors want it to be this way.

Some of my students are using the iclickerGO with their cell phones. What do I do?

Please go to this FAQ documentation and follow the instructions here. We are not yet supporting this at the UO and we normally would ask that you discourage this as a general practice, but if they already have purchased it and you want to pilot it, here is an iClickerGO guide.

Okay, I got the new version downloaded from the iclicker website (version 6.4.2) and I want to get the UO Integrate now:

  • If you downloaded the new software from our CMET Consulting site (instead of iclicker.com) the software will include the integrate already in the resources folder and you will not need to do it manually. If you downloaded the software from iclicker.com you will need to get the integrate software from our website.
  • To do so, go to the following web page and download the file and make sure you download the file appropriate for your computer (Mac or PC). Go to the linked page below and scroll down about halfway to the section called “Updating your Software” – this is where you will find the links for UO integrate.
  • First you will click on the link that says: Mac UO Integrate or PC UO Integrate depending on your computer that you will be using to run sessions – make sure you download it to the actual laptop you will be using in class, especially if it’s a different operating system type. Be sure to extract the files completely if you are on a PC and open them if you are on a Mac since they are a zipped file and need to be unzipped.

The download will be a zip file and the individual files will look like this:

For Windows:

CMS Integrate Wizard.exe



CMS Integrate Wizard Libs (folder)

Or for a Macintosh:

CMS Integrate Wizard



  • After you’ve extracted them out of the zipped folder, Copy/move these files from wherever they were downloaded into the Resources sub-folder of your iclicker Win or iclicker Mac folder. Once you have done this, you should be good to go to use it. If you need assistance setting up your initial iclicker software and haven’t done that yet, here is the documentation to help them with this is in the iclicker folder.
Created by not on Mar 30, 2014 Last updated Mar 26, 2015