University of Oregon

Need Help logging in?

NOTE:   Blackboard is currently unavailable from off-campus. To use Bb from off campus, please install and connect through the Virtual Private Network (VPN), and then try again.

Login form: enter your Duck ID and password to log in.This page offers some hints for people who are having difficulty logging in to the UO Blackboard server.  You will see a login form similar to the yellow box on the right.

Logging in

You can log in by entering your UO Information Technology (Computing Center) Duck ID and the corresponding password. For instance, if you have an account (a "Duck ID") named "jdoe" you would log in with:

PASSWORD your password

Do not include the rest of your email address (the "") in your username. If you don't have a Duck ID but are a UO student, faculty, or staff member, you can get an account (or find out if you already have one) at  You'll need your UO ID number to do so.  Or see the instructions at

Error messages

If you can't log in, look at the error message, which doesn't mean what it seems to:

Valid authentication credentials were not provided Usually means that there is a problem with your password. The most common problem is that your password has expired. See Password problems below. Occasionally this message means that your Duck ID is not authorized for Blackboard access.
An error occurred while the system was processing this login request Usually means that you entered an invalid username.  If you created your Duck ID today, wait a half day. Leave off the ""  Use your alphabetic Duck ID, not your UO ID number.  Check to make sure that you actually have a Duck ID and that you typed it correctly.
invalid user name and password combination Most likely problem is that you have set your Internet Explorer browser security level too high. See Blackboard browser setup
unable to retrieve user record from the database See Blackboard account problems below.

If you get an error not on this list, let us know and we'll add it to this page.

Password problems

If you try to log in but get the message "Could not login. Valid authentication credentials were not provided" this almost always means that you typed a valid username, but that there is something wrong with the password.  Almost always it means that your password has expired, but it might mean that you typed someone else's username by mistake, that you mistyped your password, or that your Blackboard access has been disabled. You can try the following:

  • Make sure you are connecting to the right blackboard server. The URL for the Blackboard home page is
  • Make sure that you are typing your Duck ID as specified above:  No "".  Type your UO user name, not your student number.
  • Make sure you are using the corresponding password. The password is case sensitive (so "Im4TheDucks" is different from "im4theducks"). Try a second time to be sure you haven't typed it wrong.View Account displays expiration date and available resources
  • Log in to the Information Services account management form. Click "view account information" (see example to right) and verify that:
    • Password has not expired (passwords expire after 6 months). If it has expired, change it.
    • Available Resource List includes "Blackboard." If it doesn't, contact UO Information Services for assistance (see below)

To change your password, visit the duck id account management form.  If you have problems changing your password information on how to get your password reset is at "What if I can't reset my password?"

If you are a new student and don't have a Duck ID (username) and password, you can create one for yourself using your UO ID# and PAC at  After you get a new Duck ID, it may take up to a day before you can use it to log in to blackboard.

If you have problems using the account management form, or still have problems logging in, get help by phone or in person from the Information Technology Help Desk, 151 McKenzie Hall, 541-346-HELP. The staff there will help you verify that you can read email, and that your account is enabled for Blackboard. Take your UO photo ID card with you when you go.

Browser problems

The Blackboard system requires a fairly modern web browser, with cookies, Javascript, and SSL enabled, plus Java version 1.4.1 or later. Running a browser that does not support these, or that has them disabled in its settings, or that has security settings that are extremely restrictive will result in login problems. See our Blackboard Browser Setup page for more information. The error message Blackboard provides in such cases is particularly obscure; with Internet Explorer the message that corresponds to too-high security is often "invalid user name and password combination."

If you suspect you may have browser problems, try logging in from a computer in the Library; if you can log in from the library but not from home, then it's definitely a configuration problem on your machine.

Blackboard account problems

In addition to a valid Duck ID and password, you need a matching active record for that account in the database on the UO Blackboard system.

If you try to log in but get the message "unable to retrieve user record from the database" then your Duck ID account and password are ok, but there's a problem with your blackboard record. Either the blackboard record hasn't been created yet, or it has been disabled.

We automatically create Blackboard records for all registered UO students, all instructors, and most UO staff members. In a few unusual cases someone may have a Duck ID but not be on our list of legitimate blackboard users.

It typically takes up to one day from the time you get your Duck ID until your Blackboard account is ready to be used. So if you got your Duck ID today, Blackboard won't know about it until this evening, and you'll get an error message when you try to log in.

If you are a community education student it may take a while to process your paperwork and make sure that you are registered. Check DuckWeb or the online directory to make sure that your registration is complete, then if necessary use the Duck ID management page to claim your Duck ID.

If you are a graduate student who is not currently employed as a GTF and not currently registered, you will be able to log in to Blackboard as soon as you register for the term.

New faculty can get Duck IDs and appear in Blackboard only when their paperwork is complete and a job code is assigned.  For adjunct faculty, that means a Blackboard account will at the earliest be available 2 weeks before the start of paid employment.

If you have more than one username at the Computing Center, only one of them can be used with blackboard. For instance, if you have a personal account, say "jdoe", plus a special special account for your research lab, say "doelab", the blackboard system recognizes only the personal Duck ID.

If you don't have access, are certain that you are supposed to have access, and the above doesn't resolve your problem, send email to so we can investigate.

Guest access

The Blackboard system does not currently allow people to log in as a guest to preview the system. If you have an account, though, some, but not all, UO coursesites allow guest access. Such access is always very limited -- guests may not under any circumstances participate in online discussions, and often are limited as to what portions of the coursesite they can view.

A note on e-mail addresses

If Blackboard sends email, it will always send it to your "" email address, but you don't need to actually use that address to receive email. If you decide not to use your UO account for email, it is important that you set up mail forwarding, so that any mail sent to your UO email account is automatically forwarded to the place where you actually read your email by managing your account provided by the Information Services department.

Created by not on Jun 18, 2012 Last updated Jul 1, 2015
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