Errors - Blackboard doesn't work on my computer at home, but it does work on other computers. What is the problem?

Blackboard doesn't work on my computer at home, but it does work on other computers. What is the problem?

Most issues with Blackboard are browser-related and can be solved by either switching to a different browser or clearing your browser's cache.  Blackboard is compatible with both Mac and PC, but it does require a fairly modern web browser, with cookies, Javascript, Java, and SSL enabled. 

Browsers are constantly changing.  Visit our browser check page to see if your browser is on the list of those we think work well with blackboard, or see our list of recommended browsers.

Any easy way to tell if you have browser problems is to try logging in from a computer in the Library; if you can log in from the library but not from home, then it's definitely a configuration problem on your home machine.  

If the symptom is that you can't log in to Blackboard, then the problem is probably not your browser but rather your account or password.

You can get further advice on browser configuration either from the Knight Library Computer Help Desk (346-1807) or from the Information Services Help Desk in McKenzie Hall (346-HELP/4357). When you contact them, be sure you know what type of computer you have at home (Mac or PC), what version of the operating system, what browser and version you are running, and exactly what errors you are getting when you try to use Blackboard.

tags: browsers, accounts, login, accessibility, common errors