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Library Comment Responses
Q: Install campus cash machine at the Science Library. Very often students and library users have to go all the way across campus to fill their cards to print. Have a cash machine like the one at the Knight Library for students to load cash on their campus cards for printing.
A: Unfortunately this proposal was rejected by the library’s budget group. In addition to the up-front costs there will be on-going labor costs for cash handling. Given that students can add money to their accounts online or at the EMU, this did not seem to be a high priority use of funds.
Thanks,
Margaret Bean,
Head, Science Libraries
18-April-2013
Q: Hello, It looks like we have this journal article but I cannot access it on-line. can you help me?
Title: Quantitative Analysis of the Retinal Ganglion Cell Layer in the Ostrich, Struthio camelus.
Source: Brain, behavior and evolution [0006-8977] Boire yr:2001 vol:58 iss:6 pg:343
http://p9003-breeze.uoregon.edu.libproxy.uoregon.edu/findtext?id=doi:10....
Thank you,
A: Thanks for bringing this to our attention. We do have access to this journal, but only in print. You can find the volumes of Brain, Behavior, and Evolution in the Science Library, where they are shelved alphabetically by title. Science library staff can help you locate volume 58.
[Note to ACQ: both the FindText and catalog record give erroneous info about online access to this journal. Neither Psych & Behav Sci Collection nor Academic Search Premier appear to offer e-access.]
Paul Frantz
Head, Reference & Research Services
12-June-2012
Q: I am currently a student here.
My friend thought of a great idea to help out students in the Library. What he thought of was a food cart system that could stop by every floor during certain times of the day during finals week or mid-terms and such. Many students already feel that they need something to eat or drink to keep them up or solve a craving when they study so why no help that out?
The profits would be split between the library and us, but we thought it would be a cool idea to start something like it.
Thank you and Make it a Great Day!
A: You propose an interesting idea. I'd like to hear more about it. If you have time between now and the end of the term, please give the Library Office a call (541-346-3056) and set up an appointment so we can chat. Your friend is also welcome to come along.
Thanks!
Mark R. Watson
Associate University Librarian for Collections & Access
5-June-2012
Q: i can never find what i am looking for when i need specific search engines like PROQUEST or LEXIS NEXIS. It would be nice if there was clear tab for external search engines like those.
A: Thanks for your feedback on using the library's web page. Just so you know, a group of library staff are looking at library.uoregon.edu, with the aim of improving it, so your feedback is very timely.
In answer to your comment: what you term "external search engines," the library calls "databases." And the easiest way to get to a list of those is to use the "Articles, Databases, Indexes" link on the library's main page (left side). That link takes you a page where (in the upper right corner) is a "Database List A-Z" link, which in turn will lead you to the several hundred databases the Library offers.
Paul Frantz
Head, Reference & Research Services
9-May-2012
Q: I can't find an impact factor for this journal (Physical Review D).
A: According to Journal Citation Reports, Physical Review D has a five-year impact factor of 4.340
Paul Frantz
Head, Reference & Research Services
30-April-2012
Q: Hello I am trying to find:
Title: Grading the "Good" Body: A Poststructural Feminist Analysis of Body Mass Index Initiatives
Source: Health communication [1041-0236] Gerbensky Kerber yr:2011 vol:26 iss:4 pg:354 -365
And I'm having great difficulty.
A: Our access to that journal is limited and we do not have access to articles published within the last year. If you want this article, you can request it using interlibrary loan ( https://illiad.uoregon.edu/illiad/oru/logon.html ) and you should be able to get it (electronically) within 2-4 days.
Let me know if you have further questions.
Sincerely,
John Russell
Social Sciences Librarian
johnruss@uoregon.edu
27-Mar-2012
Q: Would it be possible to add additional quiet area signs in the designated quiet areas? Every time I try to use the quiet study area there are always group discussions and/or friends chatting with each other and at least one person talking on a cell phone (especially on the 3rd floor mezzanine or just outside of the South reading room). It seems it would also be helpful if these signs described the kind of behavior that is expected of patrons (e.g. whispering, group discussion and cell phone use is still too loud for the quiet study area and should be taken to another part of the library). Additionally, in the parts of the library not designated as "Quiet Areas", it seems there are often very loud conversations (at a volume expected at the EMU or other social gathering spot). I think it would be good to educate patrons about proper library etiquette (i.e. they should whisper when in a library and be silent in the quiet study areas).
A: Thanks for taking the time to send your comments about the Quiet Areas in the Library. We've found that adding more signage doesn't help; it seems that the more signs, the less people read. Also, patrons who talk or whisper or make/receive phone calls tend to ignore signs. They tend to stop the disruptive behavior when approached by other patrons or by staff, however, so we encourage you to ask staff to intervene. Please note that we cannot promise absolute silence in Quiet Areas; they're meant as places for patrons to find relative quiet compared to other more social areas. You might find more quiet areas in more isolated places in the library: I often encounter silence in the northwest and northeast ends of 4th floor: north of the Dewey Decimal collection on the east side, and north of the PH's on the west side.
About whispering in non Quiet Areas: we don't require that, anymore. One trend in libraries is for patrons to use the library space for dialog, both academic and social. We support these patron interactions, but also understand that need for quiet areas of study.
Thanks again for your comments.
Shirien Chappell
Head, Access Services Department
12-Mar-2012
Q: I am an economics student and I recently discovered a website where you can search more than one source, refine your search and store web findings in a simple and effective way. The site is www.taglike.me and I just wanted to share it with you so that other students can benefit from it as much as I have. You can start 'tag boards' and store them privately, publicly or with a select group of people and you can just sign in with your email. I find it especially beneficial for research papers and group projects because you can refine your search and it's really easy to use!
A: Thanks for sharing this with us. I'll pass this idea on to other interested library personnel.
Paul Frantz
Head, Reference & Research Services
12-Mar-2012
Q: Hi -- I need the article below and if i go to interlibrary loan, it says to use findtext. If i use findtext, it says that the article is not available. Any help would be appreciated.
J Clin Psychiatry. 2001;62 Suppl 20:4-10.
Alcohol abuse and alcoholism: an overview.
Volpicelli JR.
thanks
A: I was able to come up with the full text of the article, using the "Journal Titles" search box (library web page, to green search box, to Journal Titles).
I've attached it to this email. Hope this works for you.
Paul Frantz
Head, Reference & Research Services
5-Mar-2012
Q: Faculty Article Request: (Only available for purchase)
Most-Memorable Experiences: Evidence for a Link Between Implicit and Explicit Motives and Social Cognitive Processes in Everyday Life
Source: Journal of personality and social psychology [0022-3514] Woike yr:1995 vol:68 iss:6 pg:1081
A: You should be able to get this article free of any charges, since the UO Libraries subscribes to this journal.
Here's the method I used to access the article:
1. go to the library web page: library.uoregon.edu 2. in the green search box, click on: Journal Titles 3. type in the name of the journal: Journal of personality and social psychology 4. click on the link to the journal 5. follow the links to volume 68, 6 (1995); you should have a choice of PDF or HTML full text access
If you are doing this off campus and are having trouble with usernames and passwords, try downloading the client VPN software at http://library.uoregon.edu/systems/proxy/
If this doesn't work, let me know!
Paul Frantz
Head, Reference & Research Services
1-Mar-2012
Q; Title: Law enforcement's response to crime reporting by people with disabilities
Source: Police practice & research [1561-4263] Oschwald yr:2011 vol:12 iss:6 pg:527 -542
Hi may I request a copy of this article? It is not yet available online.
Thank you!
A: Yes, you can request this article through interlibrary loan. First, log on to ILLiad:
https://illiad.uoregon.edu/illiad/oru/logon.html
If it is your first time using, ILLiad, you will be asked to register. This is free, and you have to do it only once.
You can then place a journal article request. Often, the article will come within a day or two, as a PDF sent your UO email account.
Paul Frantz
Head, Reference & Research Services
28-Feb-2012
Q: Dear Knight Library Staff
I think it is unfair that the music section of the library is being hi-jacked by non-music departments and students. The desks are always occupied by people doing their math homework or just people chatting. The journalism department have hi-jacked the second conference room, so now the music students don't even have a space where we can watch VHS tapes together, which have been assigned by our professor. Not everyone has a VCR at home, the Douglass listening room hours are very restrictive anyway, and if 10 people need to watch it at the same time it is ridiculous to squeeze into a cubicle. I want to request that the Knight Library staff fixes this. Either use the music library for musicians, or just stop pretending music students have a study space there. It is annoying, that we're paying the same fees as all the other students but can't use all the facilities. If the journalists have to use our space because their building gets renovated, then they shouldn't be allowed to put up their lab and block the use for us. We should be able to still use it, or they should put up their temporary lab, where they are not blocking someone else.
A: Thanks for your comments. With the exception of this year when we provided some space exclusively for the use of the School of Journalism (while their building is undergoing renovation) we haven't designated open study space to one school or another. In general the increase in student enrollment has stretched the libraries capacity for providing enough seating for all programs. The study tables around the Music area, have been used extensively by non-music students for years.
Video viewing has changed this past year but that hasn't changed as a result of sharing the small conference room with Journalism students.
We can solve the problem of where to gather 10 students to watch a video. One option is for you to find time for your group to meet and then request room 102 on the 25Live reservation system, please see: http://library.uoregon.edu/instruct/classrooms/calindex.html. Room 102 is a small video viewing room opposite the Reserves and Video desk and includes a monitor/vcr/dvd player.
Laura L. Willey
Assistant Head, Access Services Department
20-Feb-2012
Q: I just witnessed a situation that in my opinion was handled poorly...A student called the front desk, distraught, saying they were stuck in the elevator. the front desk told them she didn't know what to do but would call someone, and did. The person in the elevator called back, still upset asking whats going on. the front desk person said someone one would be one the way and hung up. Another library employee came to the front desk and said that the problem had happened before very recently. which tells me the elevator should have been closed down until the problem was fixed. She started commenting on how upset the person in the elevator was and how its ONLY 4 floors. In my opinion the front desk person should have stayed on the phone with the distraught student until help arrived to help calm them instead of hanging up to play on facebook, leaving the upset student alone.
A: Thanks for your comments regarding how we handled the incident with the person stuck in the elevator this past Sunday.
Let me assure you that library staff did not hang up on a person stuck in an elevator.
What you overheard at the Checkout Desk was staff taking a report from other library staff at different service desk. DPS was immediately called.
While on the phone with DPS, two other contacts were made by the library reporting the problem. One of those contacts was with the person in the elevator who knew that help was on the way.
We had experienced trouble with the same elevator earlier in the week but are not able to repeat the problem so the technician cannot solve it instantly.
I'm sorry you thought we didn't handle the situation well but we really didn't hang up on a distraught person stuck in an elevator. I'm using your comments to remind other staff that it is proper procedure for one library staff member to go to the elevator lobby closest to where the person is trapped to keep them company until DPS shows up.
Laura Willey
Checkout Desk Manager
14-Feb-2012
Q: Can you please designate Room 101 as a quiet area whenever it is opened for general use by patrons? The library is crawling with group study locations, and it surely wouldn't hurt to allow those of us who come to the library for quiet (if you can't have quiet at the library, where should it be found?) to enjoy quiet while trying to study. Also, can you please designate some of the individual study rooms on the third floor as quiet areas?
A: Before I start exploring the possibility of designating Room 101 as a formal Quiet Area, can you tell me if you have found that the library's other formal Quiet Areas are too full for you to find space to study there, or are there other problems with those areas?
http://library.uoregon.edu/index/news-app/story.2088/
Thanks for your help.
Warm regards,
Shirien Chappell, Head
Access Services Department
2-Feb-2012
Q: I'm wondering if there is a way for me to obtain this article for a research project I'm doing in my anthropology class.
Title: Adult psychophysiologic insomnia and positive history of childhood insomnia
Source: Sleep [0161-8105] Philip yr:1996 vol:19 iss:3 pg:S16 -S22
Thanks for your assistance in this matter.
A: Yes, you can order it through Interlibrary Loan. Findtext is giving you slightly incorrect info -- it claims that we might have it online, because one of our sources is a free journals website, which offers some issues for free, but not all of them. So this is messing up the FindText results...
So, what you should do, is fill out the Article Request form here: https://illiad.uoregon.edu/illiad/oru/logon.html
And, in the "Notes" box in the form, write, "FindText Online Access is incorrect."
You'll get the article as a pdf in about 24 hours.
Miriam Rigby
Reference and Research Services
30-Jan-2012
Q: Do you ever sell your old library carts? Leaburg Library is in need of one. We are a non-profit.
A: As a State Institution the University Libraries can not sell or donate our book trucks. Thank you for your interest.
Blake Scott
Stacks Maintenance & Summit Processing
24-Jan-2012
Q: I am trying to find the following item online. According to the UO library site,it is available but I cannot access it through Academic search Premier. Any assistance would be greatly appreciated.
Expertise, Criticism and Holocaust Memory in Cinema.
Source: Social Epistemology [0269-1728] Owen yr:2011 vol:25 iss:3 pg:233
A: Academic Search Premier does not give the full text of articles from issues of the latest year. So 2011 is in this "embargo" period.
You can request the article through the library's Interlibrary loan service, at https://illiad.uoregon.edu/illiad/oru/logon.html
This service often provides articles within a day or two, electronically.
Paul Frantz
Reference & Research Services
23-Jan-2012
Q: Why can't I download articles from Science magazine? I've done this
many times before.
A: I'm sorry you're having trouble with downloading articles. We still pay them lots of money so that you can access them. In order to find out what might be happening, it would be helpful if you could tell me which year(s) you're trying to access. Are you on campus or off? How are you getting to the articles? Which operating system are you using and which web browser?
I was fine accessing an article from a few weeks ago, using Firefox on a PC running Windows 7, while on campus. I heard there was something funky with the new Adobe Reader, in case that's useful.
Annie Zeidman-Karpinski
Science Librarian
23-Jan-2012
Q: From the eyes of a very frustrated grad student: Since the reading room next to the course reserves has been converted into a classroom, I understand that all the videos have been moved up to the Douglass Listening Room. However, the hours of the DLR are severely restricted, actually much more than the Course Reserves. For example, the library lists that the room doesn't open until 1pm!!!! on a Saturday. Some of us have to work during the week which leaves only the weekend to carve out two hours of our busy schedules to do the required viewing for classes. That erases the whole morning for watching videos, and time is essential if you have regularly assigned videos you have to watch for a course and 20+ people need to watch it in the same week. May I suggest you adapt the DLR hours accordingly so students can actually use it? Not everyone has a laser disc player or video recorder at home and the library is the only way to watch (and up to this year it was at least feasible!)!!!
A: The good news is that the Video Collection hasn't moved at all. Items in this collection are still available for checkout from the Reserves and Video service desk and if that desk is closed from the Checkout Desk. Most of the video viewing equipment was relocated to the Douglass Listening Room but we purposefully stationed a couple videotape players (near the Knight Research/Information Desk) to provide viewing when Douglass was closed. There is a laserdisc player available in the MacKinnon Room (across from the Reserve Desk.) We have actually increasedthe number of hours that playback equipment is available since the equipment is available all the hours the library is open instead of just when the Reserve Room was open.
Laura Willey
lwilley@uoregon.edu
Manager, Circulation/Reserves and Videos Unit
Q: I must say that the overall conditions at the library have drastically decreased since this academic year. I find it increasingly difficult to find a quiet space in the library. People are constantly talking and eating and when you look at them annoyed, they just go back to talking or whip out their cell phone to tell their friend about the b**** who just mouthed off because they were talking or eating in the library.
A: I'm sorry you're finding it so hard to find a quiet area. The library does maintain areas for quiet reading and individual study:
--2nd floor, south (south lawn reading room)
--3rd floor, mezzanine -
--4th floor, SW alcove
If you find these areas are not quiet, please tell staff at the nearest service desk. If that hasn't worked for you, please contact me directly and I'll see if I can find out why we aren't able to provide a quiet
place in those areas.
We do allow light snacks and beverages in the library; we hope that those eating and drinking are not being overly noisy and will clean up after themselves.
Shirien Chappell
chappell@uoregon.edu
Head, Access Services Department
Q: What's even worse is that the STAFF is conversationally talking with each other while shelving books for example (I've noticed that especially on the top floor over the past year).
A: Thank you for your feedback regarding noise in the library.
One of the trends in libraries is for patrons to use the library space for dialog, both academic and social. We support these patron interactions, but also understand that need for quiet areas of study.
I will remind student employees keep quiet areas in mind especially when working around those areas.
Neil Wilson
nwilson@uoregon.edu
Stacks Management and Summit Processing Unit
Q: I've been studying at UO for many years now and have watched as the space got smaller and smaller to actually study. This *is* a library still, isn't it? Or do we need to sign up now for a special class so we can work quietly at a table without the interruption of cell phones, students talking and eating. Admitting more students to increase revenue looks nice on paper but Knight Library has clearly reached its capacity over the last year and shows the downside of it. I'm getting less and less for my money, when it comes to the use of Knight Library, while my fees increase. Another thing I've found very annoying over the last couple of terms is that the space on the third floor designated for the music library is becoming increasingly inundated with students from other subject areas doing their homework there (no wonder, since more and more reading areas are converted into classrooms and computer labs!). Is it possible to designate this area for music students only during high traffic hours, such as midterms and finals week, at least, so music students don't have to lug around 50 pounds of library books, scores and codices (some of those are > HEAVY!!!) from floor to floor looking for a quiet space to work on their term papers and study for their exams? Some of those books are rare and for reference so they can't be checked out and shouldn't even leave the area IMHO but the current situation leaves us no choice. These things might seem like minor obstacles to you but I am not the only one who's noticed this and I figure unless someone speaks up, the issues won't be addressed and business will go on as usual, actually get worse as it's been the case recently, because no complaints means everything's fine. Which it is not.
A: Thank you for drawing attention to the need for additional seating and study space in the Knight Library. As you have witnessed, door counts have been on the rise (up 2.4% across the library system in 2010/11).
Upon the recent removal of the card catalog cabinets, some additional seating has been made available on the Mezzanine level in one of the library’s designated Quiet Areas. But, more seating is needed. The UO Libraries has adopted a Master Plan for Facilities that will guide improvements in the near future. We have already made progress in some of of the branch libraries by adding more seating. There are areas of Knight where the use of space is inefficient and there is a need for more furniture, especially the kind that can be easily moved. You may have noticed that the group studies were repainted and "spiffed" last summer. The Library Administration is committed to continuous improvement of library facilities and is making progress as resources become available.
Mark Watson
mrwatson@uoregon.edu
Associate University Librarian for Collections & Access
19-Jan-2012
Q: When we've used this feature to message our class, my peers and I have been surprised to notice that the name of the course is not automatically included in the subject line. Instead, a practically useless header like "201102.X4367" is provided. When the name of the course is not made explicit in the message body, or in the part of the subject the user entered, it causes confusion. When the course name cannot even be inferred from the message, the confusion is hopeless -- and I find that happens three or four times per term.
Can you make Blackboard include the course name in the subject -- "LING 415/515", say, instead of "201102.X4367"?
A: I understand your confusion on the matter. The string of numbers is the server-identified name to the course given by [year][term#]. [crn#] and is neither easily interpreted or user friendly to the students or instructors. However there is a method to this madness. In our system, each course must have a unique name to it which is easily searchable, identifiable, and concise. It would be impractical to identify courses by their department code and class number because of courses with multiple sections (several instances of WR 121 for example). It would be equally difficult to utilize a universally-interpreted identification which is readable to the end user, and practical to the back-end support.
The email feature is tied directly into this identification string, and is not something we have the ability to change in the foreseeable future without causing systematic errors to other integrated features (such as Announcements or Discussion Boards).
As a student myself, I have dealt with the issue repeatedly; especially when having multiple Blackboard courses concurrently. The best I've been able to streamline it is to know, when I see a header with that, it has to do with a Blackboard course of mine (I don't bother remembering CRN# either). Unfortunately, it is a small price which must be taken to utilize such a complex system.
I hope this alleviates some of the seemingly-haphazard presentation of the number string, and wish I could be or more assistance than this.
Adam Marcus
CMET Consulting
16-Jan-2012
Q: I am very frustrated with you planning decisions.You just had four weeks when everyone was out of town and the Knight library was underutilized when you could have done this painting project with minimal disruption.Instead you wait thefirst Monday of the new term !?!?!!! You clearly have no concept how over enrolled this university is and how foul the air is in this entire library from this project.I am writing to say SHAME ON YOU Way to put your students LAST
I have never seen such a brain dead decision YOU SHOULD BE ASHAMED My eyes are burning from the paint I find the library to be a toxic and your decision is to blame.I would like the name of the decision makers on this project so I can file a complaint with the university president. You get my clueless bureaucrat award
A: I am very sorry that the painting in the South Reading Room has disrupted your studies. Your question is legitimate - why now? We had scheduled the painting to happen during winter break but, through no fault of the Libraries, there were difficulties finalizing the contract. I made the decision to go ahead with the project if it could be completed during the first two weeks of the term. My assumptions were that early in the term there would be sufficient study space in other parts of the library, and that because we are using low VOC paint, the paint fumes would not travel beyond the South Reading Room. I am truly sorry that those assumptions may not have been correct. Have you tried studying in Room 101 in the front of the building? There is new furniture, natural light, and plenty of electrical outlets. Also, I believe the air handling is on a separate zone from the South Reading Room.
Again - my sincere apologies.
--Nancy
Director, Library Resource Management and Assessment
University of Oregon Libraries
16-Jan-2012
Q: Hello I tried to access TESOL Quarterly both from campus and from home, (not the Jstor because it doesn't have current issues of this
journal) but IngentaConnect Journals which took me to
http://www.ingentaconnect.com.libproxy.uoregon.edu/content/tesol/tq?form...
and then page no longer available or match not found.
Thanks a lot for your help.
A: We were also unable to access current issues of the TESOL Quarterly, using the FindText tool. We got an "unavailable" message. We're
referring this to staff, who can trace the problem. And our print issues of the 2011 volume of the TESOL Quarterly are currently at the bindery, so that's no help.
In the meantime, you could request 2011 or 2012 articles from the TESOL Quarterly, using the interlibrary loan service, at
https://illiad.uoregon.edu/illiad/oru/logon.html
When you do that, be sure to mention on the request form that electronic access to the TESOL Quarterly was unavailable at the time.
Paul Frantz
Reference & Research Services
15-Jan-2012
Q: having trouble logging in with my \"Duck ID\" ..please help -- how can I reset the password if the old one doesnt work?
thanks
A: Your Duck ID is the first part of your email address.
To change or reset your password, please see: https://duckid.uoregon.edu/login.jsp
If you still have difficulties, contact our Systems administrator, Sara Brownmiller, at snb@uoregon.edu
Paul Frantz
Reference & Research Services
31-Dec-2011
Q: Through a search in the database search, I found this article:
Chen, Y. , Zhang, Z. , Du, S. , Shi, P. , Tao, F. , et al. (2011). Water quality changes in the world\'s first special economic zone, shenzhen, china. Water Resources Research, 47(15),
The last part was missing on the citation. Full text available link did not work, nor did full text using article DOI or Google Scholar.
How can I find or request a PDF of this article?
Thanks!
A: We were able to get to the article through the library's "journal title" feature : http://library.uoregon.edu/?tab=3
Attached is a PDF of the article.
Paul Frantz
Head, Reference & Research Services
18-Dec-2011
Q: I am trying to find the full text of an article I found on the uo database but can\'t find the full text. please help. The article info is below
Political Knowledge and Torture
By:
Mary Anderson ; Ann Cox ; Andrew Johnson ; Kyle Miller ; Megan Smith ; Chris Harman ; David Richards
Format:
Article
Year:
2010
Published in:
Conference Papers -- Southern Political Science Association 2010 Annual Meeting, p1 23p
Database:
Academic Search Premier
A: The item you are trying to get is a conference paper. In cases like this, the quickest (and sometimes the only) way to get at the full text of the item is to contact one of the authors by email and request that they send you a copy of the paper. You can see a list of the authors and their email addresses at:
http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=54437375&lo...
Paul Frantz
Reference and Research Services
10-Nov-2011
Q: I am a secretary in the College of Education, CDS program. Several of my students are complaining about the library being very noisy. Students talking on cell phones, eating noisy food (chips), students socializing and carts that squeak. My students must tell other students to be quiet. With such limited space on campus to study they feel that the library should be a place to study not socialize. The staff does not tell people to be quiet.
Can you help?
A: Library staff are quite willing to intervene and assist with noise problems, and students are welcome to ask for their help in dealing with users who are disturbing the peace. Staff will contact the person and explain that we've had a complaint about the noise level of their speech/cellphone conversation/keyboarding/ etc. and ask them to take the activity into a non-quiet zone. In the past, staff have asked users not to pound so hard on their keyboards, to turn down their music sources because the noise leaked out of their headsets and bothered others and to refrain from group discussions in the designated Quiet Area.
Thanks for your time and interest in making the library a better place.
Mark R. Watson
Associate University Librarian for Collections & Access
3-Nov-2011
Q: Please help - the website says we have access to this article then when I get on it asks me to purchase it and will not let me have it. How can I get it? Title: The Heart of Sexual Trauma : Patriarchy as a Centrally Organizing Principle for Couple Therapy Source: Journal of feminist family therapy [0895-2833] Baima yr:2007 vol:19 iss:3 pg:13 -36
Full Text FindText service Full text available from Taylor & Francis Journals Complete Year: Volume: Issue: Start Page: GO Available from 2007 volume: 18 issue:4 until 2007 volume: 19 issue:3 Print Holdings FindText service We may own this. Check the UO Local Catalog GO Other Services FindText service Is this journal peer-reviewed (refereed)? Check Ulrich\'s Periodicals Directory. GO FindText service To export this citation to reference software, use ISI Direct Export GO FindText service Questions? Please contact us. GO Web Search FindText service Search for similar information in Google Scholar. Search Terms: GO
A: Sorry for the frustration on this. You are right. Our FindText feature says that we should have access to this journal up to 2007, vol 19, iss 3. But when I checked that, I too was asked to pay for the article, which you should not have to do.In the meantime, you can request this article via interlibrary loan. It is quite fast (often a 24-hour turnaround), and there is usually no cost. When you fill out the article request form, be sure to add a message in the "notes" field that the information in FindText is incorrect, and the ILL staff will know to pass through your request. Otherwise they will think that the UO Libraries have this issue, and kick back your request.
You can log in to the Interlibrary loan request system and enter the full citation of your article here:
https://illiad.uoregon.edu/illiad/oru/logon.html
Hope this helps.
Paul Frantz
Head, Reference & Research Services
20-Oct-2011
Q: I was very disappointing to see that this year one of the best quiet readings areas in the library (on the fourth floor) had been converted into a computer lab. There are PLENTY of places for distracted students to check their Facebook accounts. What is becoming increasingly rare are quiet areas where students read BOOKS. Most of the time it is extremely difficult to find a quiet space, free from clicking keyboards and cell phone rings. There is a time a space for technology, and that place shouldn't be every corner of the library. Many students would appreciate a \"technology-free\" zone- perhaps in the second fourth floor alcove? Please consider it.
A: Thanks for taking the time to share your comments about the computer lab in the SW alcove of Knight Library's 4th floor. This is a temporary facility, used to accommodate the School of Journalism and Communication while Allen Hall under renovation. That project will be completed in December 2012.
Areas for quiet reading and individual study will always be critical elements in the overall mix of library space. Other designated quiet
zones in the Knight Library:
--2nd floor, south (south lawn reading room)
--3rd floor, mezzanine
--4th floor, SW alcove
I am sharing your idea of a technology-free zone with library administration for further discussion. Our current practice is to deal with disruptions on a case-by-case basis rather than ban particular technologies. In the meantime, do not hesitate to notify the nearest service desk if you are working in one of the quiet zones and other users are being disruptive.
Thanks again for your feedback, and don't hesitate to contact me if you have further thoughts. Best wishes,
Andrew R. Bonamici
Associate University Librarian, Media and Instructional Services
bonamici@uoregon.edu
17-Oct-2011
Q: I'm trying to get a 1987 article, "Creativity and mental illness: Prevalence rates in writers and their first-degree relatives" by
Nancy Andreasen, American Journal of Psychiatry, 144 (10), 1288-1292. The findtext window suggests that there is full text available
through LexisNexis, but I can't access it, and there wasn't the normal direct link for me to request it from another library. Is there
any way I can get a PDF'd copy?
A: Unfortunately, we don't have electronic or PDF access to this article, from American Journal of Psychiatry. Our Lexis Nexis access only goes up through March of 1987, and that's not far enough.
We do have other access, though. We have the article in hard copy (print), in the Knight Library, under the call number RC 321 .A52 (4th floor). We also have it on microfilm, in the Knight Library, in the Microforms Department (1st floor), under the call number MFILM RC 321 .A52.
Paul Frantz
Reference & Research Services
12-Oct-2011
Q: I need several articles in the Australasian plant pathology journal, and while web of science says thaey are available, the chagre is $25--can you order for me? 3. Myrtaceae species resistance to rust caused by Puccinia psidii Add to Favorites Mark back to top Authors:
Edival A. V. Zauza, Acelino C. Alfenas, Ken Old, Michelle M. F. Couto, Rodrigo N. Graça, Luiz Antônio Maffia Source: Australasian Plant
Pathology, Volume 39, Number 5 (2010) Page Numbers: 406 - 411 Citation: Edival A. V. Zauza, Acelino C. Alfenas, Ken Old, Michelle M. F.
Couto, Rodrigo N. Graça, Luiz Antônio Maffia. Myrtaceae species resistance to rust caused by Puccinia psidii. Australasian Plant
Pathology, Volume 39, Number 5 (2010), pp. 406-411,
A: The Library should be able to provide electronic access to the article for you.
Follow the link below (from the FindText page) to the EBSCO E-Journals Service for full text access:
http://breeze.uoregon.edu:9003/findtext?url_ver=Z39.88-2004&url_ctx_fmt=...
2004&rfr_id=info%3Asid%2Fsfxit.com%3Acitation&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx
%3Aarticle&rft.genre=article&sfx.title_search=begins&rft.jtitle=Australasian+Plant+Pathology&search.x=0&search.y=0
Paul Frantz
UO Libraries
3-Oct-2011
Q: I'd like to get this article. Is there a way to do so through the library? Title: Research on high grade sense of silk garment based on kansei engineering Source: Advanced materials research [1022-6680] Wang yr:2011 vol:175-176 pg:859 -864
A: The UO Library does not have access to "Advanced Materials Research."
You can request this article via interlibrary loan. Itis quite fast (often a 24-hour turnaround), and there is usually no cost.
You can log in to the interlibrary loan request system at
https://illiad.uoregon.edu/illiad/oru/logon.html
If this is the first time you have logged into ILL, you will first need to register. That is free and relatively quick. Then you will be able to enter the citation information about the article you want.
Paul Frantz
UO Libraries
30-Sep-2011
Q: Hello, In my job I am responsible for locating and storing articles that describe our data and studies. After searching online for the article referenced below, I was required by Cambridge Press to “register” before I could save the article pdf posted on their site. Is there some way I can work around having to do that? I’ve never had that problem before. Moadab, I., Gilbert, T., Dishion, T. J., &
Tucker, D. M. (2010). Frontolimbic activity in a frustrating task: Covariation between patterns of coping and individual differences in externalizing and internalizing symptoms. Development and Psychopathology, 22, 391–404.
The article is here: http://journals.cambridge.org/action/displayAbstract?fromPage=online&aid...
A: I was able to pull up the article, both in PDF and in HTML, from my desktop here in the Library.
I went in using the library's "Journal Titles" searching tab:
http://library.uoregon.edu/?tab=3
... and entered the name of the journal. From there, FindText led me to the full text of the article.
Give it a try. If it doesn't work, you could phone the checkout desk at the library (346-3065) and have them check your status.
Paul Frantz
Reference & Research Services
22-Sept-2011
Q: I am trying to get the following article online. I have Cisco turned on, but am unable to receive article, except first page. Is
it not available online?
Title: "on coming home"
by Adele Clark and Susan Leigh Start, 1998, Symbolic Interaction 21:4, 341-464
Thanks for help.
A: Our online access to Symbolic Interaction (through JSTOR) is only from 2001 onwards. That's why you are not getting the full text of
this 1998 article.
The Knight Library does have print volumes for Symbolic Interaction. You will find volume 21, 1998, in print on the 3rd floor of Knight,
under the call number of HM 1. S96
Paul Frantz
Reference & Research Services
1-Sept-11
Q: Hello, I am a librarian at Mount Saint Vincent University in Halifax, Canada. As I was searching for resources that might be relevant
to critical evaluation of sources I came across your excellent page 'Critical Evaluation of Information Sources'. I would very much like
to adapt this page for our use at Mount Saint Vincent University. We would, of course, acknowledge that the work of compiling these links
was done by you. Thank you for considering this request
A: Yes, feel free to adapt the page for your library's use. Bear in mind that the page has not been updated since 2009.
http://library.uoregon.edu/guides/findarticles/credibility.html
All the best,
Paul Frantz
Head, Reference & Research Services
25-Aug-11
Q: Is there a better way to look for student dissertations than through this website? Or are they just not usually available?
A: It depends on what you mean by dissertations.
If you're interested at looking at dissertations done here at the UO, then, yes, our library website is the place to go. Scholar's Bank
is our institutional repository for dissertations and other scholarship and is located at https://scholarsbank.uoregon.edu/xmlui/
If you are looking for older dissertations, prior to 2005, try the UO local catalog at http://janus.uoregon.edu/search/X
If you're looking for a dissertation done at another university, then try the Dissertations Abstracts database at
http://library.uoregon.edu/dc/indexes/index.php?go=1&db=90 To get these would involve an interlibrary loan request.
Paul Frantz
Reference & Research services
1-June-2011
Sorry to vent, but it's frustrating, and it's eroding my trust in the library's technology.
A: There have been more problems with printing this term than we would like. Library Systems continues to troubleshoot the problem and test solutions. This is a complex problem and one that we cannot reliably or consistently replicate which makes solving the problem more difficult.
Sara Brownmiller
17-May-2011
Q: trying to get this article from ERJ:
UO website say we have full text access...but this doesn\'t appear to be the case...
A: You're right. Our access to European Respiratory Journal does not apparently include the latest 2011 issue. Our FindText message does state that "availability is subject to change without notice," meaning that a publisher may very well change the terms of access to its journal.
Your recourse is interlibrary loan for this article. This service is quite fast (often a 24-hour turnaround), and there is usually no cost. When you fill out the article request form, be sure to add a message in the "notes" field that the information in FindText is incorrect, and the ILL staff will know to pass through your request. Otherwise they will think our subscription is up-to-date, and kick back your request.
You can log in to the interlibrary loan request system and enter the
full citation of your article here:
https://illiad.uoregon.edu/illiad/oru/logon.html
Paul Frantz
Reference & Research Services
2-May-2011
A: You're right. Our access to Diseases of the colon and rectum ended with 2008. We'll have FindText corrected on that.
To get more recent articles, you will need to send a request through interlibrary loan. This service is quite fast (often about a 24-hour turnaround), and there is no cost. When you fill out the article request form, be sure to add a message in the "notes" field that the information in FindText is incorrect, and the ILL staff will know to pass through your request. Otherwise they will think our subscription is up-to-date, and kick back your request.
You can log in to the interlibrary loan request system and enter the
full citation of your article here:
https://illiad.uoregon.edu/illiad/oru/logon.html
If this is your first time logging into ILLiad, you will then be asked to register. This is free of charge, and you will need to register only once. Once you have registered, you can then place your request for the article.
Paul Frantz
Head, Reference & Research Services
19-April-2011
A: We checked the FindText information for access to this journal. Our e-content providers do not give access to the most recent year, and our hard copy (print) subscription to this journal ended in 2006. So for this 2011 article, you would need to request it through the interlibrary loan process. This you can do at https://illiad.uoregon.edu/illiad/oru/logon.html
Paul Frantz
Head, Reference & Research Services
1-April-1011
Title: Case-sensitive letter and bigram frequency counts from large-scale English corpora
Source: Behavior research methods, instruments,& computers [0743-3808] Jones yr:2004 vol:36 iss:3 pg:388
A: We tried accessing the article as well and struck out. The two access sources suggested by FindText -- Ingenta and EBSCO -- both gave back error messages.
Equally frustrating, our hard copy (print) volumes of this journal ended in 2003.
So for now, you should request the article through interlibrary loan, using ILLiad, at: https://illiad.uoregon.edu/illiad/oru/logon.html
Once you have logged onto ILLiad and chosen the "Article" request form, be sure to state on the form that the FindText electronic sources are not working.
Paul Frantz
Head, Reference & Research Services
30-March-2011
Thank you,
A: Unfortunately, our electronic access to the New England Journal of Medicine skips issue 5 of volume 312. (Issues 2, 3, and 6 are available). However, we do have the journal for 1985 in hard copy (print) in the Science Library.
Paul Frantz
Reference & Research Services
28-Mar-2011
Q: Title: Remediation in Higher Education : The Role of Information
Source: American behavioral scientist [0002-7642] Tierney yr:2011 vol:55 iss:2 pg:102 -120
I could not access this article because the file is an aspx file, if there is any other format of the file available I would appreciate a copy of it.
A: I was able to access a PDF of the article, which I am attaching.
Here's how I got to it:
FindText takes me to Academic Search Premier's access to the journal.
ASP's "Linked Full Text" takes me a cover page, where I can click on "online version of this article." That took me to the PDF.
Paul Frantz
Reference & Research Services
8-Mar-2011
A: We checked the access of this article from College English. Our electronic access apparently does not include articles from the current year (FindText should indicate this, but doesn't). However, we do have current issues of College English in hard copy (print). You can find the 2011 issues on the 2nd floor of the Knight Library, in the Current Periodicals shelving area (Quiet area), under the call number PE 1 .C6
Paul Frantz
Reference & Research Services
28-Mar-2011
Mangroves and Salt Marshes
Volume 1, Number 1, 47-57, DOI: 10.1023/A:1025994128221
A: Curiously enough, Mangroves and Salt Marshes gives us full text access for everything except for the first volume...
I recommend ordering this article through ILL, and noting in the "Notes" section that Volume 1 is not included in our full text access. (to speed up the ILL process) Here's the link to the form: https://illiad.uoregon.edu/illiad/oru/logon.html
and here's the full citation for ordering (in the order the form asks for it):
Journal Title: Mangroves and Salt Marshes
Article Title: Mangrove Habitat Formation and Response to Holocene Sea-level Changes on Kosrae Island, Micronesia
Year: 1996
Pages: 47-57
Volume 1
Number 1
ISSN: 1572-977X
OCLC Number: 41973645
Miriam Rigby
22-Mar-2011
Q: I have just wasted twenty minutes attempting to access the online version of the OED through this website. It is hard to find, difficult to navigate and completely unobvious where it is. I am aggravated that I have to go through FIVE screens that are unclearly labeled to guess where it may be, and then find that it isn't actually there in the end anyway.
The website NEEDS to be more user friendly to students; I appreciate the concept that it makes sense to the librarian who uses it everyday, but the actual people who are clients of the library and attempting to find things, are frustrated by its incomprehensibility. I am not alone in this feeling, and can name several classmates who refuse to use the website due to its obtuseness. I have no faith in this situation being corrected, but feel that an acknowledgment of the problem should be made.
A: We are sorry that your attempt to locate the online version of the OED was so frustrating.
Here's a path that you can use and bookmark for the future:
1. go to library's main web site: http://library.uoregon.edu/
2. click on "Research Guides by Subject"
3. click on "Dictionaries"
In addition, I will forward your comments to our Web Development Committee. I know they'll be interested!
Paul Frantz
Head, Reference & Research Services
14-Feb-2011
Q: What link do I go to from duckweb to access my email?
https://webmail.uoregon.edu/
Paul Frantz
Head, Reference & Research Services
26-Jan-2011
Title: Striving for NPOV : Reconciling Knowledge Claims in Wikipedia
Source: Conference Papers -- International Communication Association Fullerton yr:2009 pg:1
A: I was unable to find the proceedings of this conference in our online catalog. The conference was the International Communication Association, held in Chicago in May 2009. The Association's web page -- http://www.icahdq.org/conferences/2009/ -- says that the papers can be downloaded, but this is available only to conference registrants and requires a password.
I am assuming that the paper you are looking for is by Lindsay Fullerton, a Ph.D student at Northwestern's School of Communication. I would suggest you contact her directly and ask her if she would send you a copy of her paper. I was not able to get her email address off the web, but you could phone the School of Communication at 847-491-7023. Hope this works.
Paul Frantz
Head, Reference & Research Services
17-Jan-2011
A: As a distance education student, you can request the article using the interlibrary loan form. Go to:
https://illiad.uoregon.edu/illiad/oru/logon.html
... and logon.
If this is your first time logging on ILLiad, you will be asked to register. There is no charge for this. Then you can place a request for the article (using the "article" link in the left hand column). Be sure to indicate, in the "Notes" field, that you are a distance ed student, living in Portland. You should receive a copy of the article.
Paul Frantz
Head, Reference & Research Services
10-Jan-2011
Title: Rethinking nationality in the context of globalization
Source: Communication theory, Author: Wiley yr:2004 vol:14 iss:1 pg:78 -96
I would really appreciate the help!!
A: I was able to call up the article you were after, using the Wiley Online Library on FindText. I've attached it to this email.
Paul Frantz
Head, Reference & Research Services
10-Jan-2011
I am trying to get this article in the New York times, but having trouble. any help appreciated.
Thank you,
NEIGHBORHOOD REPORT : BAYSIDE HILLS;A Cherished Memory: Banishing Veronica
Source: New York Times [0362-4331] JANE yr:1995 pg:9 -8
A: We're not sure what the difficulty was in accessing this article, but we were able to locate it in the Historical New York Times database. I will be sending it to you as a PDF in a subsequent email.
Paul Frantz
Head, Reference & Research Services
4-Jan-2011
