1984: Masters in Library Science, University of Washington
1977: Master of Arts, English, Portland State University, OR
1972: Bachelor of Arts, English, University of Alberta
Digital reference services
Reference print collections in the 21st Century
Collection development methodology in the social sciences and humanities
"Integrating Text Messaging into Reference Services," Library Hi Tech News, 28, no. 5 (2011).
"Chat Widget Placement Makes All the Difference," Oregon Library Association Quarterly 16, issue 2 (2010).
American Library Association
Oregon Library Association