2008: Master of Library and Information Science, University of Southern Mississippi
2004: Bachelor of Arts, Liberal Studies, University of Montana
Intellectual freedom and confidentiality
Ketchum, D. & Chappell, S. (2012). ESP: Employee Satisfaction Program: Designing an employee onboarding program at the University of Oregon Libraries. Presented at the 2012 Northwest Interlibrary Loan & Resource Sharing Conference, Portland, OR, September 12-14, 2012.
Ketchum, D. & Vance, C. (2011). Fast & (eco) friendly: Using ILLiad & other technologies to increase efficiency & decrease resource use in ILL lending. Presented at the 2011 OCLC ILLiad International Conference, Virginia Beach, VA, March 23-25, 2011.
Ketchum, D. (2008). How much time does Odyssey *really* save in the ILL borrowing process (and thereby $$)? Presented at the 2008 Montana Library Association Annual Conference, Great Falls, MT, April 9-11, 2008.
Collins, P., Ketchum, D. & Vance, C. (2008). Increasing user satisfaction through ILLiad: Features that increase service, raise user satisfaction & save staff processing time. Presented at the 2008 OCLC ILLiad International Conference, Virginia Beach, VA, March 13-14, 2008.
Adams, N., Astier, J., Boradwater, D., Crear, A., Gleason, M., Goldman-Adams, S., et al. (2006). Katrina-related online publications: Non-government publications, state government publications, US Government publications. http://ocean.otr.usm.edu/~w146169/KatrinaDocs.htm
American Library Association
Ethnic and Multicultural Information Exchange Round Table
Intellectual Freedom Round Table
Social Responsibilities Round Table
Reference and User Services Association (STARS)
Library Leadership and Management Association (LOM)