UO Libqual Survey Information

UO Libraries' Libqual+ Survey Results

Every 4-5 years the University of Oregon Libraries participates in LibQual+, a national service quality survey sponsored by the Association of Research Libraries. The survey measures user satisfaction along three dimensions: library as place, affect of service, and information control.

We last administered the survey in spring 2010. We are continuing to analyze the results. That analysis will include comparison with our peer institutions and comparison with our own results from 2005. The raw scores, provided by the Association of Research Libraries, are in the results notebooks.

Summary of preliminary findings:

	2010	2005
Affect of service (quality of interactions with library employees):	7.01	7.01
Information control (quality of our website, discovery tools, and collections):	6.64	7.06
Library as place (quality of our physical libraries for research and learning):	6.33	6.96

For additional information, contact:
Nancy Slight-Gibney
Director, Library Resource Management & Assessment

The spring 2010 administration of LibQual+ at the University of Oregon yielded 951completed surveys (11% response rate) with a total of 446 comments.
70% of UO undergraduate students use the libraries at least weekly, up from 62% in 2005.
82% of UO graduate students and faculty access information via the libraries' web site at least weekly. This is slightly down from 85% in 2005.
Out of a 9 point scale (9 being the highest), our library patrons rated us as follows on each of the three major satisfaction dimensions:
What does this tell us? We continue to do a pretty good job of customer service. Our ability to easily connect users to the information they need, when they need it, is slipping. Our facilities need some work. More detailed analysis will follow in the coming months.
We will provide links here to some of the comments and our responses.